1300 991 329
sales@csbit.com.au

Celebrating 15 years of service.

Technical Support

For a computing support service that you can rely on, CSBIT is available to provide assistance to correctly configure and maintain all your computer systems. Our focus is to be your point of call for any IT related services that you require and we pride ourselves with providing a services which is complete, reliable, friendly and knowledgeable.

Since technology is changing all the time, we keep up-to-date with what is new in computing and pass that knowledge on to you to ensure you are keeping pace with what your competitors may have to offer. We can provide you with the installation and setup of new features such as various types of servers or new software packages, in addition to assisting you solve any technical issue that you may be experiencing.

Our expertise in technology enables us to provide technical support in many computer related problems including desktop support, server support, network support, backups and much more. Our goal is to ensure that your computer systems are running at peak performance by correcting issues as quickly and as smoothly as possible. The following are a list of systems with which we provide excellent service and support for:

  • Windows Servers
    • Microsoft Windows Home Server
    • Microsoft Windows Server
    • Microsoft Windows Small Business Server
  • Windows Desktops
    • Microsoft Windows XP
    • Microsoft Windows Vista
    • Microsoft Windows 7
    • Microsoft Windows 8 and 8.1
    • Microsoft Windows 10
  • Linux Servers
    • CentOS Enterprise Linux
    • Debian GNU/Linux
    • Fedora
    • Red Hat Enterprise Linux
    • SUSE Linux Enterprise Server
    • Ubuntu Linux
  • Linux Desktops
    • CentOS Enterprise Linux
    • Debian GNU/Linux
    • Fedora Linux
    • Gentoo Linux
    • Linux Mint
    • Mandriva Linux
    • OpenSuSE Linux
    • PCLinuxOS
    • SimplyMEPIS
    • Slackware Linux
    • Ubuntu
  • Router Setup
  • VPN Setup
  • Networking Configuration
  • Printer Setup
  • Backup Configuration

The following is just some of the software packages we can provide service and support for:

  • Database Server - SQL Server, MySQL, PostgreSQL
  • Desktops - Windows Desktop, GNOME, KDE
  • DNS Server - Bind, DNSMasq, DNS in Windows Server
  • File Server - Samba, File Server in Windows Server
  • Mail - Exchange, Exim, Postfix, Sendmail
  • Office Suite - Microsoft Office, OpenOffice.org, LibreOffice
  • Web Server - Apache, Nginx, IIS, PHP, CGI
  • Webmail - Exchange, Squirrelmail, Horde, Zimbra, Kerio
  • Virtualization - Linux KVM/Qemu, Xen, VMWare vSphere, VirtualBox, Hyper-V

We can also provide support for some common computer issues:

  • Software installation and maintenance
  • Virus and Malware infection
  • Operating system issues
  • General software issues
  • Hardware issues
Fixed Price Support

If you are interested in finding out upfront how much it may cost you for our support service, our Fixed Price Service and Support is the best way for you to know. We are able to provide you with a fixed quote for services such as installing a new service feature on your computer or actual hardware setup. Our Fixed Price Service and Support works by determining from you what you require and provide a no-obligations quote for you to consider. It is important to note, that not all support enquiries are eligible for a fixed price quote as a result of the nature of certain support types.

Please feel free to contact us with your support enquiry, and we will consult with you to ascertain exactly what you need and supply you with a fixed quote for the service.

Remote Support

Remote support is available for support requested that don't require an on-site visit. We find that most issues can be handled using our remote support service. We offer both regular and after-hours support to provide you with timely and reliable service for when you require it.

Please feel free to contact us for further information on the support services we can offer you.

On-Site Support

On-Site Support in Melbourne

In Melbourne we offer both standard on-site support for normal matters plus after-hours support for either urgent matters or when support is required to occur after-hours to minimise distruption.

Full Day On-Site Support

Although we are based in Melbourne, we are able to provide a full day (8 hours) of on-site support for Adelaide, Brisbane, Canberra, Hobart, Newcastle, Perth and Sydney clients by appointment.

Please feel free to contact us for further information on the support services we can offer you.

Request Service

To request service or support from us please select one of the following options.

Request Service or Support for new customers.

Request Service or Support for existing customers.

For more information about our support service please feel free to contact us.

Free Consultation

Looking to improve your computing environment? If so arrange your free consultation now!

Testimonials

"The whole office recognises how much of a difference you have made to our business over the years."

Royce
Director
Goodall & Co

"Better than all large in-house IT departments I've dealt with."

Steve
Financial Controller
Skilled Joinery

"You are one of the good guys."

Steve
Director
OZRV Supplies

"Thanks for all your quick and efficient help."

Andrew
Director
Blend and Pack

"You guys are really good, thanks!"

Sam
Director
F1 Building Consultants

"You have a lot of knowledge."

Brad
Developer
Retailquip

VG Computing
VG Computing

Looking for related products, service or support? Visit our main site at:

www.vgcomputing.com.au

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